@inproceedings{song-etal-2019-using,
    title = "Using Customer Service Dialogues for Satisfaction Analysis with Context-Assisted Multiple Instance Learning",
    author = "Song, Kaisong  and
      Bing, Lidong  and
      Gao, Wei  and
      Lin, Jun  and
      Zhao, Lujun  and
      Wang, Jiancheng  and
      Sun, Changlong  and
      Liu, Xiaozhong  and
      Zhang, Qiong",
    editor = "Inui, Kentaro  and
      Jiang, Jing  and
      Ng, Vincent  and
      Wan, Xiaojun",
    booktitle = "Proceedings of the 2019 Conference on Empirical Methods in Natural Language Processing and the 9th International Joint Conference on Natural Language Processing (EMNLP-IJCNLP)",
    month = nov,
    year = "2019",
    address = "Hong Kong, China",
    publisher = "Association for Computational Linguistics",
    url = "https://aclanthology.org/D19-1019/",
    doi = "10.18653/v1/D19-1019",
    pages = "198--207"
}