@inproceedings{song-etal-2019-using, title = "Using Customer Service Dialogues for Satisfaction Analysis with Context-Assisted Multiple Instance Learning", author = "Song, Kaisong and Bing, Lidong and Gao, Wei and Lin, Jun and Zhao, Lujun and Wang, Jiancheng and Sun, Changlong and Liu, Xiaozhong and Zhang, Qiong", editor = "Inui, Kentaro and Jiang, Jing and Ng, Vincent and Wan, Xiaojun", booktitle = "Proceedings of the 2019 Conference on Empirical Methods in Natural Language Processing and the 9th International Joint Conference on Natural Language Processing (EMNLP-IJCNLP)", month = nov, year = "2019", address = "Hong Kong, China", publisher = "Association for Computational Linguistics", url = "https://aclanthology.org/D19-1019/", doi = "10.18653/v1/D19-1019", pages = "198--207" }