Using Customer Service Dialogues for Satisfaction Analysis with Context-Assisted Multiple Instance Learning

Using Customer Service Dialogues for Satisfaction Analysis with Context-Assisted Multiple Instance Learning Kaisong Song author Lidong Bing author Wei Gao author Jun Lin author Lujun Zhao author Jiancheng Wang author Changlong Sun author Xiaozhong Liu author Qiong Zhang author 2019-11 text Proceedings of the 2019 Conference on Empirical Methods in Natural Language Processing and the 9th International Joint Conference on Natural Language Processing (EMNLP-IJCNLP) Kentaro Inui editor Jing Jiang editor Vincent Ng editor Xiaojun Wan editor Association for Computational Linguistics Hong Kong, China conference publication song-etal-2019-using 10.18653/v1/D19-1019 https://aclanthology.org/D19-1019/ 2019-11 198 207