@inproceedings{peng-etal-2017-may,
title = "May {I} take your order? A Neural Model for Extracting Structured Information from Conversations",
author = "Peng, Baolin and
Seltzer, Michael and
Ju, Y.C. and
Zweig, Geoffrey and
Wong, Kam-Fai",
editor = "Lapata, Mirella and
Blunsom, Phil and
Koller, Alexander",
booktitle = "Proceedings of the 15th Conference of the {E}uropean Chapter of the Association for Computational Linguistics: Volume 1, Long Papers",
month = apr,
year = "2017",
address = "Valencia, Spain",
publisher = "Association for Computational Linguistics",
url = "https://aclanthology.org/E17-1043",
pages = "450--459",
abstract = "In this paper we tackle a unique and important problem of extracting a structured order from the conversation a customer has with an order taker at a restaurant. This is motivated by an actual system under development to assist in the order taking process. We develop a sequence-to-sequence model that is able to map from unstructured conversational input to the structured form that is conveyed to the kitchen and appears on the customer receipt. This problem is critically different from other tasks like machine translation where sequence-to-sequence models have been used: the input includes two sides of a conversation; the output is highly structured; and logical manipulations must be performed, for example when the customer changes his mind while ordering. We present a novel sequence-to-sequence model that incorporates a special attention-memory gating mechanism and conversational role markers. The proposed model improves performance over both a phrase-based machine translation approach and a standard sequence-to-sequence model.",
}
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%0 Conference Proceedings
%T May I take your order? A Neural Model for Extracting Structured Information from Conversations
%A Peng, Baolin
%A Seltzer, Michael
%A Ju, Y. C.
%A Zweig, Geoffrey
%A Wong, Kam-Fai
%Y Lapata, Mirella
%Y Blunsom, Phil
%Y Koller, Alexander
%S Proceedings of the 15th Conference of the European Chapter of the Association for Computational Linguistics: Volume 1, Long Papers
%D 2017
%8 April
%I Association for Computational Linguistics
%C Valencia, Spain
%F peng-etal-2017-may
%X In this paper we tackle a unique and important problem of extracting a structured order from the conversation a customer has with an order taker at a restaurant. This is motivated by an actual system under development to assist in the order taking process. We develop a sequence-to-sequence model that is able to map from unstructured conversational input to the structured form that is conveyed to the kitchen and appears on the customer receipt. This problem is critically different from other tasks like machine translation where sequence-to-sequence models have been used: the input includes two sides of a conversation; the output is highly structured; and logical manipulations must be performed, for example when the customer changes his mind while ordering. We present a novel sequence-to-sequence model that incorporates a special attention-memory gating mechanism and conversational role markers. The proposed model improves performance over both a phrase-based machine translation approach and a standard sequence-to-sequence model.
%U https://aclanthology.org/E17-1043
%P 450-459
Markdown (Informal)
[May I take your order? A Neural Model for Extracting Structured Information from Conversations](https://aclanthology.org/E17-1043) (Peng et al., EACL 2017)
ACL