@inproceedings{cailliau-cavet-2013-sentiment,
    title = "Sentiment Analysis for Call-centers (L`analyse des sentiments au service des centres d`appels) [in {F}rench]",
    author = "Cailliau, Frederik  and
      Cavet, Ariane",
    editor = "Morin, Emmanuel  and
      Est{\`e}ve, Yannick",
    booktitle = "Proceedings of TALN 2013 (Volume 3: System Demonstrations)",
    month = jun,
    year = "2013",
    address = "Les Sables d{'}Olonne, France",
    publisher = "ATALA",
    url = "https://aclanthology.org/F13-3012/",
    pages = "809--811"
}