@inproceedings{tamura-etal-2011-extractive,
    title = "Extractive Summarization Method for Contact Center Dialogues based on Call Logs",
    author = "Tamura, Akihiro  and
      Ishikawa, Kai  and
      Saikou, Masahiro  and
      Tsuchida, Masaaki",
    editor = "Wang, Haifeng  and
      Yarowsky, David",
    booktitle = "Proceedings of 5th International Joint Conference on Natural Language Processing",
    month = nov,
    year = "2011",
    address = "Chiang Mai, Thailand",
    publisher = "Asian Federation of Natural Language Processing",
    url = "https://aclanthology.org/I11-1056/",
    pages = "500--508"
}