@inproceedings{tamura-etal-2011-extractive, title = "Extractive Summarization Method for Contact Center Dialogues based on Call Logs", author = "Tamura, Akihiro and Ishikawa, Kai and Saikou, Masahiro and Tsuchida, Masaaki", editor = "Wang, Haifeng and Yarowsky, David", booktitle = "Proceedings of 5th International Joint Conference on Natural Language Processing", month = nov, year = "2011", address = "Chiang Mai, Thailand", publisher = "Asian Federation of Natural Language Processing", url = "https://aclanthology.org/I11-1056/", pages = "500--508" }