IJCNLP-2017 Task 4: Customer Feedback Analysis

Chao-Hong Liu, Yasufumi Moriya, Alberto Poncelas, Declan Groves


Abstract
This document introduces the IJCNLP 2017 Shared Task on Customer Feedback Analysis. In this shared task we have prepared corpora of customer feedback in four languages, i.e. English, French, Spanish and Japanese. They were annotated in a common meanings categorization, which was improved from an ADAPT-Microsoft pivot study on customer feedback. Twenty teams participated in the shared task and twelve of them have submitted prediction results. The results show that performance of prediction meanings of customer feedback is reasonable well in four languages. Nine system description papers are archived in the shared tasks proceeding.
Anthology ID:
I17-4004
Volume:
Proceedings of the IJCNLP 2017, Shared Tasks
Month:
December
Year:
2017
Address:
Taipei, Taiwan
Venue:
IJCNLP
SIG:
Publisher:
Asian Federation of Natural Language Processing
Note:
Pages:
26–33
Language:
URL:
https://aclanthology.org/I17-4004
DOI:
Bibkey:
Cite (ACL):
Chao-Hong Liu, Yasufumi Moriya, Alberto Poncelas, and Declan Groves. 2017. IJCNLP-2017 Task 4: Customer Feedback Analysis. In Proceedings of the IJCNLP 2017, Shared Tasks, pages 26–33, Taipei, Taiwan. Asian Federation of Natural Language Processing.
Cite (Informal):
IJCNLP-2017 Task 4: Customer Feedback Analysis (Liu et al., IJCNLP 2017)
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PDF:
https://aclanthology.org/I17-4004.pdf