@inproceedings{danda-etal-2017-iiit,
title = "{IIIT}-{H} at {IJCNLP}-2017 Task 4: Customer Feedback Analysis using Machine Learning and Neural Network Approaches",
author = "Danda, Prathyusha and
Mishra, Pruthwik and
Kanneganti, Silpa and
Lanka, Soujanya",
editor = "Liu, Chao-Hong and
Nakov, Preslav and
Xue, Nianwen",
booktitle = "Proceedings of the {IJCNLP} 2017, Shared Tasks",
month = dec,
year = "2017",
address = "Taipei, Taiwan",
publisher = "Asian Federation of Natural Language Processing",
url = "https://aclanthology.org/I17-4026",
pages = "155--160",
abstract = "The IJCNLP 2017 shared task on Customer Feedback Analysis focuses on classifying customer feedback into one of a predefined set of categories or classes. In this paper, we describe our approach to this problem and the results on four languages, i.e. English, French, Japanese and Spanish. Our system implemented a bidirectional LSTM (Graves and Schmidhuber, 2005) using pre-trained glove (Pennington et al., 2014) and fastText (Joulin et al., 2016) embeddings, and SVM (Cortes and Vapnik, 1995) with TF-IDF vectors for classifying the feedback data which is described in the later sections. We also tried different machine learning techniques and compared the results in this paper. Out of the 12 participating teams, our systems obtained 0.65, 0.86, 0.70 and 0.56 exact accuracy score in English, Spanish, French and Japanese respectively. We observed that our systems perform better than the baseline systems in three languages while we match the baseline accuracy for Japanese on our submitted systems. We noticed significant improvements in Japanese in later experiments, matching the highest performing system that was submitted in the shared task, which we will discuss in this paper.",
}
<?xml version="1.0" encoding="UTF-8"?>
<modsCollection xmlns="http://www.loc.gov/mods/v3">
<mods ID="danda-etal-2017-iiit">
<titleInfo>
<title>IIIT-H at IJCNLP-2017 Task 4: Customer Feedback Analysis using Machine Learning and Neural Network Approaches</title>
</titleInfo>
<name type="personal">
<namePart type="given">Prathyusha</namePart>
<namePart type="family">Danda</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Pruthwik</namePart>
<namePart type="family">Mishra</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Silpa</namePart>
<namePart type="family">Kanneganti</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Soujanya</namePart>
<namePart type="family">Lanka</namePart>
<role>
<roleTerm authority="marcrelator" type="text">author</roleTerm>
</role>
</name>
<originInfo>
<dateIssued>2017-12</dateIssued>
</originInfo>
<typeOfResource>text</typeOfResource>
<relatedItem type="host">
<titleInfo>
<title>Proceedings of the IJCNLP 2017, Shared Tasks</title>
</titleInfo>
<name type="personal">
<namePart type="given">Chao-Hong</namePart>
<namePart type="family">Liu</namePart>
<role>
<roleTerm authority="marcrelator" type="text">editor</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Preslav</namePart>
<namePart type="family">Nakov</namePart>
<role>
<roleTerm authority="marcrelator" type="text">editor</roleTerm>
</role>
</name>
<name type="personal">
<namePart type="given">Nianwen</namePart>
<namePart type="family">Xue</namePart>
<role>
<roleTerm authority="marcrelator" type="text">editor</roleTerm>
</role>
</name>
<originInfo>
<publisher>Asian Federation of Natural Language Processing</publisher>
<place>
<placeTerm type="text">Taipei, Taiwan</placeTerm>
</place>
</originInfo>
<genre authority="marcgt">conference publication</genre>
</relatedItem>
<abstract>The IJCNLP 2017 shared task on Customer Feedback Analysis focuses on classifying customer feedback into one of a predefined set of categories or classes. In this paper, we describe our approach to this problem and the results on four languages, i.e. English, French, Japanese and Spanish. Our system implemented a bidirectional LSTM (Graves and Schmidhuber, 2005) using pre-trained glove (Pennington et al., 2014) and fastText (Joulin et al., 2016) embeddings, and SVM (Cortes and Vapnik, 1995) with TF-IDF vectors for classifying the feedback data which is described in the later sections. We also tried different machine learning techniques and compared the results in this paper. Out of the 12 participating teams, our systems obtained 0.65, 0.86, 0.70 and 0.56 exact accuracy score in English, Spanish, French and Japanese respectively. We observed that our systems perform better than the baseline systems in three languages while we match the baseline accuracy for Japanese on our submitted systems. We noticed significant improvements in Japanese in later experiments, matching the highest performing system that was submitted in the shared task, which we will discuss in this paper.</abstract>
<identifier type="citekey">danda-etal-2017-iiit</identifier>
<location>
<url>https://aclanthology.org/I17-4026</url>
</location>
<part>
<date>2017-12</date>
<extent unit="page">
<start>155</start>
<end>160</end>
</extent>
</part>
</mods>
</modsCollection>
%0 Conference Proceedings
%T IIIT-H at IJCNLP-2017 Task 4: Customer Feedback Analysis using Machine Learning and Neural Network Approaches
%A Danda, Prathyusha
%A Mishra, Pruthwik
%A Kanneganti, Silpa
%A Lanka, Soujanya
%Y Liu, Chao-Hong
%Y Nakov, Preslav
%Y Xue, Nianwen
%S Proceedings of the IJCNLP 2017, Shared Tasks
%D 2017
%8 December
%I Asian Federation of Natural Language Processing
%C Taipei, Taiwan
%F danda-etal-2017-iiit
%X The IJCNLP 2017 shared task on Customer Feedback Analysis focuses on classifying customer feedback into one of a predefined set of categories or classes. In this paper, we describe our approach to this problem and the results on four languages, i.e. English, French, Japanese and Spanish. Our system implemented a bidirectional LSTM (Graves and Schmidhuber, 2005) using pre-trained glove (Pennington et al., 2014) and fastText (Joulin et al., 2016) embeddings, and SVM (Cortes and Vapnik, 1995) with TF-IDF vectors for classifying the feedback data which is described in the later sections. We also tried different machine learning techniques and compared the results in this paper. Out of the 12 participating teams, our systems obtained 0.65, 0.86, 0.70 and 0.56 exact accuracy score in English, Spanish, French and Japanese respectively. We observed that our systems perform better than the baseline systems in three languages while we match the baseline accuracy for Japanese on our submitted systems. We noticed significant improvements in Japanese in later experiments, matching the highest performing system that was submitted in the shared task, which we will discuss in this paper.
%U https://aclanthology.org/I17-4026
%P 155-160
Markdown (Informal)
[IIIT-H at IJCNLP-2017 Task 4: Customer Feedback Analysis using Machine Learning and Neural Network Approaches](https://aclanthology.org/I17-4026) (Danda et al., IJCNLP 2017)
ACL