An Empirical Study of Corpus-Based Response Automation Methods for an E-mail-Based Help-Desk Domain Yuval Marom author Ingrid Zukerman author 2009-12 text journal article Computational Linguistics continuing MIT Press Cambridge, MA periodical academic journal marom-zukerman-2009-empirical 10.1162/coli.2009.35.4.35404 https://aclanthology.org/J09-4010/ 2009-12 35 4 597 635