Optimizing Automated Call Routing by Integrating Spoken Dialog Models with Queuing Models

Optimizing Automated Call Routing by Integrating Spoken Dialog Models with Queuing Models Tim Paek author Eric Horvitz author 2004-may 2 - may 7 text Proceedings of the Human Language Technology Conference of the North American Chapter of the Association for Computational Linguistics: HLT-NAACL 2004 Association for Computational Linguistics Boston, Massachusetts, USA conference publication paek-horvitz-2004-optimizing https://aclanthology.org/N04-1006/ 2004-may 2 - may 7 41 48