Automated Quality Monitoring for Call Centers using Speech and NLP Technologies

G. Zweig, O. Siohan, G. Saon, B. Ramabhadran, D. Povey, L. Mangu, B. Kingsbury


Anthology ID:
N06-4011
Volume:
Proceedings of the Human Language Technology Conference of the NAACL, Companion Volume: Demonstrations
Month:
June
Year:
2006
Address:
New York City, USA
Venue:
NAACL
SIG:
Publisher:
Association for Computational Linguistics
Note:
Pages:
292–295
Language:
URL:
https://aclanthology.org/N06-4011
DOI:
Bibkey:
Cite (ACL):
G. Zweig, O. Siohan, G. Saon, B. Ramabhadran, D. Povey, L. Mangu, and B. Kingsbury. 2006. Automated Quality Monitoring for Call Centers using Speech and NLP Technologies. In Proceedings of the Human Language Technology Conference of the NAACL, Companion Volume: Demonstrations, pages 292–295, New York City, USA. Association for Computational Linguistics.
Cite (Informal):
Automated Quality Monitoring for Call Centers using Speech and NLP Technologies (Zweig et al., NAACL 2006)
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PDF:
https://aclanthology.org/N06-4011.pdf