Detecting Egregious Conversations between Customers and Virtual Agents Tommy Sandbank author Michal Shmueli-Scheuer author Jonathan Herzig author David Konopnicki author John Richards author David Piorkowski author 2018-06 text Proceedings of the 2018 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies, Volume 1 (Long Papers) Marilyn Walker editor Heng Ji editor Amanda Stent editor Association for Computational Linguistics New Orleans, Louisiana conference publication sandbank-etal-2018-detecting 10.18653/v1/N18-1163 https://aclanthology.org/N18-1163/ 2018-06 1802 1811