Courteously Yours: Inducing courteous behavior in Customer Care responses using Reinforced Pointer Generator Network Hitesh Golchha author Mauajama Firdaus author Asif Ekbal author Pushpak Bhattacharyya author 2019-06 text Proceedings of the 2019 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies, Volume 1 (Long and Short Papers) Jill Burstein editor Christy Doran editor Thamar Solorio editor Association for Computational Linguistics Minneapolis, Minnesota conference publication golchha-etal-2019-courteously 10.18653/v1/N19-1091 https://aclanthology.org/N19-1091/ 2019-06 851 860