@inproceedings{litman-etal-2001-predicting,
    title = "Predicting User Reactions to System Error",
    author = "Litman, Diane  and
      Hirschberg, Julia  and
      Swerts, Marc",
    booktitle = "Proceedings of the 39th Annual Meeting of the Association for Computational Linguistics",
    month = jul,
    year = "2001",
    address = "Toulouse, France",
    publisher = "Association for Computational Linguistics",
    url = "https://aclanthology.org/P01-1048/",
    doi = "10.3115/1073012.1073060",
    pages = "370--377"
}