Predicting User Reactions to System Error Diane Litman author Julia Hirschberg author Marc Swerts author 2001-07 text Proceedings of the 39th Annual Meeting of the Association for Computational Linguistics Association for Computational Linguistics Toulouse, France conference publication litman-etal-2001-predicting 10.3115/1073012.1073060 https://aclanthology.org/P01-1048/ 2001-07 370 377