Dialogue Management in Vector-Based Call Routing Jennifer Chu-Carroll author Bob Carpenter author 1998-08 text 36th Annual Meeting of the Association for Computational Linguistics and 17th International Conference on Computational Linguistics, Volume 1 Association for Computational Linguistics Montreal, Quebec, Canada conference publication chu-carroll-carpenter-1998-dialogue-management 10.3115/980845.980887 https://aclanthology.org/P98-1040/ 1998-08 256 262