Flexibility and Efficiency through Personalisation? Experiments with a conversational Program Guide Information System Péter Boda author Suresh Chande author Elviira Hartikainen author Nidhi Gupta author Sirpa Autere author 2003 text Proceedings of the 2003 EACL Workshop on Dialogue Systems: interaction, adaptation and styes of management conference publication boda-etal-2003-flexibility https://aclanthology.org/W03-2704/ 2003