Automating Help-desk Responses: A Comparative Study of Information-gathering Approaches

Yuval Marom, Ingrid Zukerman


Anthology ID:
W06-0706
Volume:
Proceedings of the Workshop on Task-Focused Summarization and Question Answering
Month:
July
Year:
2006
Address:
Sydney, Australia
Venue:
WS
SIG:
Publisher:
Association for Computational Linguistics
Note:
Pages:
40–47
Language:
URL:
https://aclanthology.org/W06-0706
DOI:
Bibkey:
Cite (ACL):
Yuval Marom and Ingrid Zukerman. 2006. Automating Help-desk Responses: A Comparative Study of Information-gathering Approaches. In Proceedings of the Workshop on Task-Focused Summarization and Question Answering, pages 40–47, Sydney, Australia. Association for Computational Linguistics.
Cite (Informal):
Automating Help-desk Responses: A Comparative Study of Information-gathering Approaches (Marom & Zukerman, 2006)
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PDF:
https://aclanthology.org/W06-0706.pdf