Classifying Emotions in Customer Support Dialogues in Social Media Jonathan Herzig author Guy Feigenblat author Michal Shmueli-Scheuer author David Konopnicki author Anat Rafaeli author Daniel Altman author David Spivak author 2016-09 text Proceedings of the 17th Annual Meeting of the Special Interest Group on Discourse and Dialogue Raquel Fernandez editor Wolfgang Minker editor Giuseppe Carenini editor Ryuichiro Higashinaka editor Ron Artstein editor Alesia Gainer editor Association for Computational Linguistics Los Angeles conference publication herzig-etal-2016-classifying 10.18653/v1/W16-3609 https://aclanthology.org/W16-3609/ 2016-09 64 73