Content Extraction and Lexical Analysis from Customer-Agent Interactions Sergiu Nisioi author Anca Bucur author Liviu P Dinu author 2018-11 text Proceedings of the 2018 EMNLP Workshop W-NUT: The 4th Workshop on Noisy User-generated Text Wei Xu editor Alan Ritter editor Tim Baldwin editor Afshin Rahimi editor Association for Computational Linguistics Brussels, Belgium conference publication nisioi-etal-2018-content 10.18653/v1/W18-6118 https://aclanthology.org/W18-6118/ 2018-11 132 136