Using Structured Representation and Data: A Hybrid Model for Negation and Sentiment in Customer Service Conversations Amita Misra author Mansurul Bhuiyan author Jalal Mahmud author Saurabh Tripathy author 2019-06 text Proceedings of the Tenth Workshop on Computational Approaches to Subjectivity, Sentiment and Social Media Analysis Alexandra Balahur editor Roman Klinger editor Veronique Hoste editor Carlo Strapparava editor Orphee De Clercq editor Association for Computational Linguistics Minneapolis, USA conference publication misra-etal-2019-using 10.18653/v1/W19-1306 https://aclanthology.org/W19-1306/ 2019-06 46 56