Mining Call Center Conversations Exhibiting Similar Affective States Rupayan Chakraborty author Meghna Pandharipande author Sunil Kumar Kopparapu author 2016-10 text Proceedings of the 30th Pacific Asia Conference on Language, Information and Computation: Posters Seoul, South Korea conference publication chakraborty-etal-2016-mining https://aclanthology.org/Y16-3028/ 2016-10 545 553