@InProceedings{mcglashan-EtAl:1992:ANLP,
  author    = {Scott McGlashan  and  Norman Fraser  and  Nigel Gilbert  and  Eric Bilange  and  Paul Heisterkamp  and  Nick Youd},
  title     = {Dialogue Management for Telephone Information Systems},
  booktitle = {Proceedings of the Third Conference on Applied Natural Language Processing},
  month     = {March},
  year      = {1992},
  address   = {Trento, Italy},
  publisher = {Association for Computational Linguistics},
  pages     = {245--246},
  url       = {http://www.aclweb.org/anthology/A92-1040},
  doi       = {10.3115/974499.974549}
}