@InProceedings{carlos-yalamanchi:2012:DEMOS,
  author    = {Carlos, Cohan Sujay  and  Yalamanchi, Madhulika},
  title     = {Intention Analysis for Sales, Marketing and Customer Service},
  booktitle = {Proceedings of COLING 2012: Demonstration Papers},
  month     = {December},
  year      = {2012},
  address   = {Mumbai, India},
  publisher = {The COLING 2012 Organizing Committee},
  pages     = {33--40},
  url       = {http://www.aclweb.org/anthology/C12-3005}
}