@InProceedings{alam-EtAl:2016:COLING,
  author    = {Alam, Firoj  and  Chowdhury, Shammur Absar  and  Danieli, Morena  and  Riccardi, Giuseppe},
  title     = {How Interlocutors Coordinate with each other within Emotional Segments?},
  booktitle = {Proceedings of COLING 2016, the 26th International Conference on Computational Linguistics: Technical Papers},
  month     = {December},
  year      = {2016},
  address   = {Osaka, Japan},
  publisher = {The COLING 2016 Organizing Committee},
  pages     = {728--738},
  abstract  = {In this paper, we aim to investigate the coordination of interlocutors behavior
	in different emo- tional segments. Conversational coordination between the
	interlocutors is the tendency of speak- ers to predict and adjust each other
	accordingly on an ongoing conversation. In order to find such a coordination,
	we investigated 1) lexical similarities between the speakers in each emotional
	seg- ments, 2) correlation between the interlocutors using psycholinguistic
	features, such as linguistic styles, psychological process, personal concerns
	among others, and 3) relation of interlocutors turn-taking behaviors such as
	competitiveness. To study the degree of coordination in different emotional
	segments, we conducted our experiments using real dyadic conversations
	collected from call centers in which agent’s emotional state include empathy
	and customer’s emotional states include anger and frustration. Our findings
	suggest that the most coordination occurs be- tween the interlocutors inside
	anger segments, where as, a little coordination was observed when the agent was
	empathic, even though an increase in the amount of non-competitive overlaps was
	observed. We found no significant difference between anger and frustration
	segment in terms of turn-taking behaviors. However, the length of pause
	significantly decreases in the preceding segment of anger where as it increases
	in the preceding segment of frustration.},
  url       = {http://aclweb.org/anthology/C16-1070}
}