@inproceedings{dany-ghalamallah:2014:TALN,
  author    = {Dany, Christophe and Ghalamallah, Ilh{\`e}me},
  title     = {OWI.Chat : a semantic assistance for chat customer service agents (OWI.Chat : Assistance s{\'e}mantique pour un conseiller Chat, gr{\^a}ce {\`a} la th{\'e}orie OWI) [in French]},
  booktitle = {Proceedings of TALN 2014 (Volume 3: System Demonstrations)},
  month     = {July},
  year      = {2014},
  address   = {Marseille, France},
  publisher = {Association pour le Traitement Automatique des Langues},
  pages     = {13--14},
  url       = {http://www.aclweb.org/anthology/F14-3005}
}