@InProceedings{tamura-EtAl:2011:IJCNLP-2011,
  author    = {Tamura, Akihiro  and  Ishikawa, Kai  and  Saikou, Masahiro  and  Tsuchida, Masaaki},
  title     = {Extractive Summarization Method for Contact Center Dialogues based on Call Logs},
  booktitle = {Proceedings of 5th International Joint Conference on Natural Language Processing},
  month     = {November},
  year      = {2011},
  address   = {Chiang Mai, Thailand},
  publisher = {Asian Federation of Natural Language Processing},
  pages     = {500--508},
  url       = {http://www.aclweb.org/anthology/I11-1056}
}