@InProceedings{symonenko-rowe-liddy:2006:HLT-NAACL06-Short,
  author    = {Symonenko, Svetlana  and  Rowe, Steven  and  Liddy, Elizabeth D.},
  title     = {Illuminating Trouble Tickets with Sublanguage Theory},
  booktitle = {Proceedings of the Human Language Technology Conference of the NAACL, Companion Volume: Short Papers},
  month     = {June},
  year      = {2006},
  address   = {New York City, USA},
  publisher = {Association for Computational Linguistics},
  pages     = {169--172},
  url       = {http://www.aclweb.org/anthology/N/N06/N06-2043}
}