@InProceedings{zweig-EtAl:2006:HLT-NAACL06-Demos,
  author    = {Zweig, G.  and  Siohan, O.  and  Saon, G.  and  Ramabhadran, B.  and  Povey, D.  and  Mangu, L.  and  Kingsbury, B.},
  title     = {Automated Quality Monitoring for Call Centers using Speech and NLP Technologies},
  booktitle = {Proceedings of the Human Language Technology Conference of the NAACL, Companion Volume: Demonstrations},
  month     = {June},
  year      = {2006},
  address   = {New York City, USA},
  publisher = {Association for Computational Linguistics},
  pages     = {292--295},
  url       = {http://www.aclweb.org/anthology/N/N06/N06-4011}
}