@InProceedings{litman-hirschberg-swerts:2001:ACL,
  author    = {Diane Litman  and  Julia Hirschberg  and  Marc Swerts},
  title     = {Predicting User Reactions to System Error},
  booktitle = {Proceedings of 39th Annual Meeting of the Association for Computational Linguistics},
  month     = {July},
  year      = {2001},
  address   = {Toulouse, France},
  publisher = {Association for Computational Linguistics},
  pages     = {370--377},
  url       = {http://www.aclweb.org/anthology/P01-1048},
  doi       = {10.3115/1073012.1073060}
}