@InProceedings{hastie-prasad-walker:2002:ACL,
  author    = {Helen Wright Hastie  and  Rashmi Prasad  and  Marilyn Walker},
  title     = {What's the Trouble: Automatically Identifying Problematic Dialogues in DARPA Communicator Dialogue Systems},
  booktitle = {Proceedings of 40th Annual Meeting of the Association for Computational Linguistics},
  month     = {July},
  year      = {2002},
  address   = {Philadelphia, Pennsylvania, USA},
  publisher = {Association for Computational Linguistics},
  pages     = {384--391},
  url       = {http://www.aclweb.org/anthology/P02-1049},
  doi       = {10.3115/1073083.1073147}
}