@InProceedings{chen-bangalore:2017:RANLP,
  author    = {Chen, John  and  Bangalore, Srinivas},
  title     = {Underspecification in Natural Language Understanding for Dialog Automation},
  booktitle = {Proceedings of the International Conference Recent Advances in Natural Language Processing, RANLP 2017},
  month     = {September},
  year      = {2017},
  address   = {Varna, Bulgaria},
  publisher = {INCOMA Ltd.},
  pages     = {164--170},
  abstract  = {With the increasing number of communication platforms that offer variety of
	ways of connecting two interlocutors, there is a resurgence of chat-based
	dialog systems. These systems, typically known as {\em chatbots} have been
	successfully applied in a range of consumer and enterprise applications. A key
	technology in such chat-bots is robust natural language understanding (NLU)
	which can significantly influence and impact the efficacy of the conversation
	and ultimately the user-experience. While NLU is far from perfect, this paper
	illustrates the role of {\em underspecification} and its impact on successful
	dialog completion.},
  url       = {https://doi.org/10.26615/978-954-452-049-6_023}
}