@InProceedings{moller:2002:SIGDIAL03,
  author    = {Sebastian M\"{o}ller},
  title     = {A new Taxonomy for the Quality of Telephone Services Based on Spoken Dialogue Systems},
  booktitle = {Proceedings of the Third SIGdial Workshop on Discourse and Dialogue},
  month     = {July},
  year      = {2002},
  address   = {Philadelphia, Pennsylvania, USA},
  publisher = {Association for Computational Linguistics},
  pages     = {142--153},
  url       = {http://www.aclweb.org/anthology/W02-0219},
  doi       = {10.3115/1118121.1118140}
}