@inproceedings{Hardy-etAl:2003:DIALOGUE,
  author = {Hardy, Hilda  and  Strzalkowski, Tomek  and  Wu, Min},
  title  = {Dialogue Management for an Automated Multilingual Call Center},
  booktitle = {Proceedings of the HLT-NAACL 2003 Workshop on Research Directions in Dialogue Processing},
  editor = {Alexander I. Rudnicky and Candace L. Sidner},
  url    = {http://www.aclweb.org/anthology/W03-0704.pdf},
  year   = 2003,
  pages  = {10--12}