@InProceedings{williams:2007:Dialog,
  author    = {Williams, Jason},
  title     = {Applying POMDPs to Dialog Systems in the Troubleshooting Domain},
  booktitle = {Proceedings of the Workshop on Bridging the Gap: Academic and Industrial Research in Dialog Technologies},
  month     = {April},
  year      = {2007},
  address   = {Rochester, NY},
  publisher = {Association for Computational Linguistics},
  pages     = {1--8},
  url       = {http://www.aclweb.org/anthology/W/W07/W07-0301}
}