@InProceedings{ramsay-field:2009:CALC-09,
  author    = {Ramsay, Allan  and  Field, Debora},
  title     = {'Sorry' is the hardest word},
  booktitle = {Proceedings of the Workshop on Computational Approaches to Linguistic Creativity},
  month     = {June},
  year      = {2009},
  address   = {Boulder, Colorado},
  publisher = {Association for Computational Linguistics},
  pages     = {94--101},
  url       = {http://www.aclweb.org/anthology/W09-2013}
}