@InProceedings{suendermann-EtAl:2009:SIGDIAL,
  author    = {Suendermann, David  and  Liscombe, Jackson  and  Dayanidhi, Krishna  and  Pieraccini, Roberto},
  title     = {A Handsome Set of Metrics to Measure Utterance Classification Performance in Spoken Dialog Systems},
  booktitle = {Proceedings of the SIGDIAL 2009 Conference},
  month     = {September},
  year      = {2009},
  address   = {London, UK},
  publisher = {Association for Computational Linguistics},
  pages     = {349--356},
  url       = {http://www.aclweb.org/anthology/W09-3952}
}