@InProceedings{gupta-gilbert-difabbrizio:2010:EMOTION,
  author    = {Gupta, Narendra  and  Gilbert, Mazin  and  Di Fabbrizio, Giuseppe},
  title     = {Emotion Detection in Email Customer Care},
  booktitle = {Proceedings of the NAACL HLT 2010 Workshop on Computational Approaches to Analysis and Generation of Emotion in Text},
  month     = {June},
  year      = {2010},
  address   = {Los Angeles, CA},
  publisher = {Association for Computational Linguistics},
  pages     = {10--16},
  url       = {http://www.aclweb.org/anthology/W10-0202}
}