@InProceedings{higashinaka-EtAl:2010:SIGDIAL,
  author    = {Higashinaka, Ryuichiro  and  Minami, Yasuhiro  and  Dohsaka, Kohji  and  Meguro, Toyomi},
  title     = {Modeling User Satisfaction Transitions in Dialogues from Overall Ratings},
  booktitle = {Proceedings of the SIGDIAL 2010 Conference},
  month     = {September},
  year      = {2010},
  address   = {Tokyo, Japan},
  publisher = {Association for Computational Linguistics},
  pages     = {18--27},
  url       = {http://www.aclweb.org/anthology/W/W10/W10-4304}
}