@InProceedings{boyer-EtAl:2010:SIGDIAL,
  author    = {Boyer, Kristy  and  Ha, Eun Y.  and  Phillips, Robert  and  Wallis, Michael  and  Vouk, Mladen  and  Lester, James},
  title     = {Dialogue Act Modeling in a Complex Task-Oriented Domain},
  booktitle = {Proceedings of the SIGDIAL 2010 Conference},
  month     = {September},
  year      = {2010},
  address   = {Tokyo, Japan},
  publisher = {Association for Computational Linguistics},
  pages     = {297--305},
  url       = {http://www.aclweb.org/anthology/W/W10/W10-4356}
}