@InProceedings{xiang-EtAl:2014:CLP2014,
  author    = {Xiang, Yang  and  Zhang, Yaoyun  and  Zhou, Xiaoqiang  and  Wang, Xiaolong  and  Qin, Yang},
  title     = {Problematic Situation Analysis and Automatic Recognition for Chinese Online Conversational System},
  booktitle = {Proceedings of The Third CIPS-SIGHAN Joint Conference on Chinese Language Processing},
  month     = {October},
  year      = {2014},
  address   = {Wuhan, China},
  publisher = {Association for Computational Linguistics},
  pages     = {43--51},
  url       = {http://www.aclweb.org/anthology/W14-6808}
}