@InProceedings{herzig-EtAl:2016:SIGDIAL,
  author    = {Herzig, Jonathan  and  Feigenblat, Guy  and  Shmueli-Scheuer, Michal  and  Konopnicki, David  and  Rafaeli, Anat  and  Altman, Daniel  and  Spivak, David},
  title     = {Classifying Emotions in Customer Support Dialogues in Social Media},
  booktitle = {Proceedings of the 17th Annual Meeting of the Special Interest Group on Discourse and Dialogue},
  month     = {September},
  year      = {2016},
  address   = {Los Angeles},
  publisher = {Association for Computational Linguistics},
  pages     = {64--73},
  url       = {http://www.aclweb.org/anthology/W16-3609}
}