@InProceedings{schilder:2017:INLG2017,
  author    = {Schilder, Frank},
  title     = {Finding the "right" answers for customers},
  booktitle = {Proceedings of the 10th International Conference on Natural Language Generation},
  month     = {September},
  year      = {2017},
  address   = {Santiago de Compostela, Spain},
  publisher = {Association for Computational Linguistics},
  pages     = {74},
  abstract  = {This talk will present a few NLG systems developed within Thomson Reuters
	providing information to professionals such as lawyers, accountants or traders.
	Based on the experience developing these system, I will discuss the usefulness
	of automatic metrics, crowd-sourced evaluation, corpora studies and expert
	reviews. I will conclude with exploring the question of whether developers of
	NLG systems need to follow ethical guidelines and how those guidelines could be
	established.},
  url       = {http://www.aclweb.org/anthology/W17-3510}
}