@InProceedings{ravichander-black:2018:SIGdial,
  author    = {Ravichander, Abhilasha  and  Black, Alan W},
  title     = {An Empirical Study of Self-Disclosure in Spoken Dialogue Systems},
  booktitle = {Proceedings of the 19th Annual SIGdial Meeting on Discourse and Dialogue},
  month     = {July},
  year      = {2018},
  address   = {Melbourne, Australia},
  publisher = {Association for Computational Linguistics},
  pages     = {253--263},
  abstract  = {Self-disclosure is a key social strategy employed in conversation to build relations and increase conversational depth. It has been heavily studied in psychology and linguistic literature, particularly for its ability to induce self-disclosure from the recipient, a phenomena known as reciprocity. However, we know little about how self-disclosure manifests in conversation with automated dialog systems, especially as any self-disclosure on the part of a dialog system is patently disingenuous. In this work, we run a large-scale quantitative analysis on the effect of self-disclosure by analyzing interactions between real-world users and a spoken dialog system in the context of social conversation. We find that indicators of reciprocity occur even in human-machine dialog, with far-reaching implications for chatbots in a variety of domains including education, negotiation and social dialog.},
  url       = {http://www.aclweb.org/anthology/W18-5030}
}