@InProceedings{guerini-falcone-magnini:2018:SCAI,
  author    = {Guerini, Marco  and  Falcone, Sara  and  Magnini, Bernardo},
  title     = {A Methodology for Evaluating Interaction Strategies of Task-Oriented Conversational Agents},
  booktitle = {Proceedings of the 2018 EMNLP Workshop SCAI: The 2nd International Workshop on Search-Oriented Conversational AI},
  month     = {October},
  year      = {2018},
  address   = {Brussels, Belgium},
  publisher = {Association for Computational Linguistics},
  pages     = {24--32},
  abstract  = {In task-oriented conversational agents, more attention has been usually devoted to assessing task effectiveness (i.e. quality of service), rather than to how the task is achieved (i.e. quality of experience).},
  url       = {http://www.aclweb.org/anthology/W18-5704}
}