@InProceedings{nisioi-bucur-dinu:2018:W-NUT2018,
  author    = {Nisioi, Sergiu  and  Bucur, Anca  and  Dinu, Liviu P.},
  title     = {Content Extraction and Lexical Analysis from Customer-Agent Interactions},
  booktitle = {Proceedings of the 2018 EMNLP Workshop W-NUT: The 4th Workshop on Noisy User-generated Text},
  month     = {November},
  year      = {2018},
  address   = {Brussels, Belgium},
  publisher = {Association for Computational Linguistics},
  pages     = {132--136},
  abstract  = {In this paper, we provide a lexical comparative analysis of the vocabulary used by customers and agents in an },
  url       = {http://www.aclweb.org/anthology/W18-6118}
}