Task-oriented conversational datasets often lack topic variability and linguistic diversity. However, with the advent of Large Language Models (LLMs) pretrained on extensive, multilingual and diverse text data, these limitations seem overcome. Nevertheless, their generalisability to different languages and domains in dialogue applications remains uncertain without benchmarking datasets. This paper presents a holistic annotation approach for emotion and conversational quality in the context of bilingual customer support conversations. By performing annotations that take into consideration the complete instances that compose a conversation, one can form a broader perspective of the dialogue as a whole. Furthermore, it provides a unique and valuable resource for the development of text classification models. To this end, we present benchmarks for Emotion Recognition and Dialogue Quality Estimation and show that further research is needed to leverage these models in a production setting.

Automatic translations with critical errors may lead to misinterpretations and pose several risks for the user. As such, it is important that Machine Translation (MT) Evaluation systems are robust to these errors in order to increase the reliability and safety of Machine Translation systems. Here we introduce SMAUG a novel Sentence-level Multilingual AUGmentation approach for generating translations with critical errors and apply this approach to create a test set to evaluate the robustness of MT metrics to these errors. We show that current State-of-the-Art metrics are improving their capability to distinguish translations with and without critical errors and to penalize the first accordingly. We also show that metrics tend to struggle with errors related to named entities and numbers and that there is a high variance in the robustness of current methods to translations with critical errors.

In this paper, we present the joint contribution of Unbabel and IST to the WMT 2022 Metrics Shared Task. Our primary submission – dubbed COMET-22 – is an ensemble between a COMET estimator model trained with Direct Assessments and a newly proposed multitask model trained to predict sentence-level scores along with OK/BAD word-level tags derived from Multidimensional Quality Metrics error annotations. These models are ensembled together using a hyper-parameter search that weights different features extracted from both evaluation models and combines them into a single score. For the reference-free evaluation, we present CometKiwi. Similarly to our primary submission, CometKiwi is an ensemble between two models. A traditional predictor-estimator model inspired by OpenKiwi and our new multitask model trained on Multidimensional Quality Metrics which can also be used without references. Both our submissions show improved correlations compared to state-of-the-art metrics from last year as well as increased robustness to critical errors.

We present the joint contribution of IST and Unbabel to the WMT 2022 Shared Task on Quality Estimation (QE). Our team participated in all three subtasks: (i) Sentence and Word-level Quality Prediction; (ii) Explainable QE; and (iii) Critical Error Detection. For all tasks we build on top of the COMET framework, connecting it with the predictor-estimator architecture of OpenKiwi, and equipping it with a word-level sequence tagger and an explanation extractor. Our results suggest that incorporating references during pretraining improves performance across several language pairs on downstream tasks, and that jointly training with sentence and word-level objectives yields a further boost. Furthermore, combining attention and gradient information proved to be the top strategy for extracting good explanations of sentence-level QE models. Overall, our submissions achieved the best results for all three tasks for almost all language pairs by a considerable margin.

This paper reports the findings of the second edition of the Chat Translation Shared Task. Similarly to the previous WMT 2020 edition, the task consisted of translating bilingual customer support conversational text. However, unlike the previous edition, in which the bilingual data was created from a synthetic monolingual English corpus, this year we used a portion of the newly released Unbabel’s MAIA corpus, which contains genuine bilingual conversations between agents and customers. We also expanded the language pairs to English↔German (en↔de), English↔French (en↔fr), and English↔Brazilian Portuguese (en↔pt-br).Given that the main goal of the shared task is to translate bilingual conversations, participants were encouraged to train and test their models specifically for this environment. In total, we received 18 submissions from 4 different teams. All teams participated in both directions of en↔de. One of the teams also participated in en↔fr and en↔pt-br. We evaluated the submissions with automatic metrics as well as human judgments via Multidimensional Quality Metrics (MQM) on both directions. The official ranking of the systems is based on the overall MQM scores of the participating systems on both directions, i.e. agent and customer.

In recent years, several neural fine-tuned machine translation evaluation metrics such as COMET and BLEURT have been proposed. These metrics achieve much higher correlations with human judgments than lexical overlap metrics at the cost of computational efficiency and simplicity, limiting their applications to scenarios in which one has to score thousands of translation hypothesis (e.g. scoring multiple systems or Minimum Bayes Risk decoding). In this paper, we explore optimization techniques, pruning, and knowledge distillation to create more compact and faster COMET versions. Our results show that just by optimizing the code through the use of caching and length batching we can reduce inference time between 39% and 65% when scoring multiple systems. Also, we show that pruning COMET can lead to a 21% model reduction without affecting the model’s accuracy beyond 0.01 Kendall tau correlation. Furthermore, we present DISTIL-COMET a lightweight distilled version that is 80% smaller and 2.128x faster while attaining a performance close to the original model and above strong baselines such as BERTSCORE and PRISM.

This paper presents QUARTZ, QUality-AwaRe machine Translation, a project led by Unbabel which aims at developing machine translation systems that are more robust and produce fewer critical errors. With QUARTZ we want to enable machine translation for user-generated conversational content types that do not tolerate critical errors in automatic translations.

We present MT-Telescope, a visualization platform designed to facilitate comparative analysis of the output quality of two Machine Translation (MT) systems. While automated MT evaluation metrics are commonly used to evaluate MT systems at a corpus-level, our platform supports fine-grained segment-level analysis and interactive visualisations that expose the fundamental differences in the performance of the compared systems. MT-Telescope also supports dynamic corpus filtering to enable focused analysis on specific phenomena such as; translation of named entities, handling of terminology, and the impact of input segment length on translation quality. Furthermore, the platform provides a bootstrapped t-test for statistical significance as a means of evaluating the rigor of the resulting system ranking. MT-Telescope is open source, written in Python, and is built around a user friendly and dynamic web interface. Complementing other existing tools, our platform is designed to facilitate and promote the broader adoption of more rigorous analysis practices in the evaluation of MT quality.

We present the joint contribution of IST and Unbabel to the WMT 2021 Shared Task on Quality Estimation. Our team participated on two tasks: Direct Assessment and Post-Editing Effort, encompassing a total of 35 submissions. For all submissions, our efforts focused on training multilingual models on top of OpenKiwi predictor-estimator architecture, using pre-trained multilingual encoders combined with adapters. We further experiment with and uncertainty-related objectives and features as well as training on out-of-domain direct assessment data.

In this paper, we present the joint contribution of Unbabel and IST to the WMT 2021 Metrics Shared Task. With this year’s focus on Multidimensional Quality Metric (MQM) as the ground-truth human assessment, our aim was to steer COMET towards higher correlations with MQM. We do so by first pre-training on Direct Assessments and then fine-tuning on z-normalized MQM scores. In our experiments we also show that reference-free COMET models are becoming competitive with reference-based models, even outperforming the best COMET model from 2020 on this year’s development data. Additionally, we present COMETinho, a lightweight COMET model that is 19x faster on CPU than the original model, while also achieving state-of-the-art correlations with MQM. Finally, in the “QE as a metric” track, we also participated with a QE model trained using the OpenKiwi framework leveraging MQM scores and word-level annotations.

We present COMET, a neural framework for training multilingual machine translation evaluation models which obtains new state-of-the-art levels of correlation with human judgements. Our framework leverages recent breakthroughs in cross-lingual pretrained language modeling resulting in highly multilingual and adaptable MT evaluation models that exploit information from both the source input and a target-language reference translation in order to more accurately predict MT quality. To showcase our framework, we train three models with different types of human judgements: Direct Assessments, Human-mediated Translation Edit Rate and Multidimensional Quality Metric. Our models achieve new state-of-the-art performance on the WMT 2019 Metrics shared task and demonstrate robustness to high-performing systems.

We present the contribution of the Unbabel team to the WMT 2020 Shared Task on Metrics. We intend to participate on the segmentlevel, document-level and system-level tracks on all language pairs, as well as the “QE as a Metric” track. Accordingly, we illustrate results of our models in these tracks with reference to test sets from the previous year. Our submissions build upon the recently proposed COMET framework: we train several estimator models to regress on different humangenerated quality scores and a novel ranking model trained on relative ranks obtained from Direct Assessments. We also propose a simple technique for converting segment-level predictions into a document-level score. Overall, our systems achieve strong results for all language pairs on previous test sets and in many cases set a new state-of-the-art.