Andisheh Partovi


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Influence of Time and Risk on Response Acceptability in a Simple Spoken Dialogue System
Andisheh Partovi | Ingrid Zukerman
Proceedings of the 20th Annual SIGdial Meeting on Discourse and Dialogue

We describe a longitudinal user study conducted in the context of a Spoken Dialogue System for a household robot, where we examined the influence of time displacement and situational risk on users’ preferred responses. To this effect, we employed a corpus of spoken requests that asked a robot to fetch or move objects in a room. In the first stage of our study, participants selected among four response types to these requests under two risk conditions: low and high. After some time, the same participants rated several responses to the previous requests — these responses were instantiated from the four response types. Our results show that participants did not rate highly their own response types; moreover, they rated their own response types similarly to different ones. This suggests that, at least in this context, people’s preferences at a particular point in time may not reflect their general attitudes, and that various reasonable response types may be equally acceptable. Our study also reveals that situational risk influences the acceptability of some response types.