Andrzej Sakrajda


2020

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The TechQA Dataset
Vittorio Castelli | Rishav Chakravarti | Saswati Dana | Anthony Ferritto | Radu Florian | Martin Franz | Dinesh Garg | Dinesh Khandelwal | Scott McCarley | Michael McCawley | Mohamed Nasr | Lin Pan | Cezar Pendus | John Pitrelli | Saurabh Pujar | Salim Roukos | Andrzej Sakrajda | Avi Sil | Rosario Uceda-Sosa | Todd Ward | Rong Zhang
Proceedings of the 58th Annual Meeting of the Association for Computational Linguistics

We introduce TECHQA, a domain-adaptation question answering dataset for the technical support domain. The TECHQA corpus highlights two real-world issues from the automated customer support domain. First, it contains actual questions posed by users on a technical forum, rather than questions generated specifically for a competition or a task. Second, it has a real-world size – 600 training, 310 dev, and 490 evaluation question/answer pairs – thus reflecting the cost of creating large labeled datasets with actual data. Hence, TECHQA is meant to stimulate research in domain adaptation rather than as a resource to build QA systems from scratch. TECHQA was obtained by crawling the IBMDeveloper and DeveloperWorks forums for questions with accepted answers provided in an IBM Technote—a technical document that addresses a specific technical issue. We also release a collection of the 801,998 Technotes available on the web as of April 4, 2019 as a companion resource that can be used to learn representations of the IT domain language.

2019

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CFO: A Framework for Building Production NLP Systems
Rishav Chakravarti | Cezar Pendus | Andrzej Sakrajda | Anthony Ferritto | Lin Pan | Michael Glass | Vittorio Castelli | J. William Murdock | Radu Florian | Salim Roukos | Avi Sil
Proceedings of the 2019 Conference on Empirical Methods in Natural Language Processing and the 9th International Joint Conference on Natural Language Processing (EMNLP-IJCNLP): System Demonstrations

This paper introduces a novel orchestration framework, called CFO (Computation Flow Orchestrator), for building, experimenting with, and deploying interactive NLP (Natural Language Processing) and IR (Information Retrieval) systems to production environments. We then demonstrate a question answering system built using this framework which incorporates state-of-the-art BERT based MRC (Machine Reading Com- prehension) with IR components to enable end-to-end answer retrieval. Results from the demo system are shown to be high quality in both academic and industry domain specific settings. Finally, we discuss best practices when (pre-)training BERT based MRC models for production systems. Screencast links: - Short video (< 3 min): http: //ibm.biz/gaama_demo - Supplementary long video (< 13 min): http://ibm.biz/gaama_cfo_demo