A typical product or place often has hundreds of reviews, and summarization of these texts is an important and challenging problem. Recent progress on abstractive summarization in domains such as news has been driven by supervised systems trained on hundreds of thousands of news articles paired with human-written summaries. However for opinion texts, such large scale datasets are rarely available. Unsupervised methods, self-training, and few-shot learning approaches bridge that gap. In this work, we present a novel self-training approach, OpineSum for abstractive opinion summarization. The self-training summaries in this approach are built automatically using a novel application of textual entailment and capture the consensus of opinions across the various reviews for an item. This method can be used to obtain silver-standard summaries on a large scale and train both unsupervised and few-shot abstractive summarization systems. OpineSum outperforms strong peer systems in both settings.

The ability to convey relevant and faithful information is critical for many tasks in conditional generation and yet remains elusive for neural seq-to-seq models whose outputs often reveal hallucinations and fail to correctly cover important details. In this work, we advocate planning as a useful intermediate representation for rendering conditional generation less opaque and more grounded. We propose a new conceptualization of text plans as a sequence of question-answer (QA) pairs and enhance existing datasets (e.g., for summarization) with a QA blueprint operating as a proxy for content selection (i.e., what to say) and planning (i.e., in what order). We obtain blueprints automatically by exploiting state-of-the-art question generation technology and convert input-output pairs into input-blueprint-output tuples. We develop Transformer-based models, each varying in how they incorporate the blueprint in the generated output (e.g., as a global plan or iteratively). Evaluation across metrics and datasets demonstrates that blueprint models are more factual than alternatives which do not resort to planning and allow tighter control of the generation output.

Transformer encoders contextualize token representations by attending to all other tokens at each layer, leading to quadratic increase in compute effort with the input length. In practice, however, the input text of many NLP tasks can be seen as a sequence of related segments (e.g., the sequence of sentences within a passage, or the hypothesis and premise in NLI). While attending across these segments is highly beneficial for many tasks, we hypothesize that this interaction can be delayed until later encoding stages. To this end, we introduce Layer-Adjustable Interactions in Transformers (LAIT). Within LAIT, segmented inputs are first encoded independently, and then jointly. This partial two-tower architecture bridges the gap between a Dual Encoder’s ability to pre-compute representations for segments and a fully self-attentive Transformer’s capacity to model cross-segment attention. The LAIT framework effectively leverages existing pretrained Transformers and converts them into the hybrid of the two aforementioned architectures, allowing for easy and intuitive control over the performance-efficiency tradeoff. Experimenting on a wide range of NLP tasks, we find LAIT able to reduce 30-50% of the attention FLOPs on many tasks, while preserving high accuracy; in some practical settings, LAIT could reduce actual latency by orders of magnitude.

Recent advances in language modeling have enabled new conversational systems. In particular, it is often desirable for people to make choices among specified options when using such systems. We address the problem of reference resolution, when people use natural expressions to choose between real world entities. For example, given the choice ‘Should we make a Simnel cake or a Pandan cake¿ a natural response from a non-expert may be indirect: ‘let’s make the green one‘. Reference resolution has been little studied with natural expressions, thus robustly understanding such language has large potential for improving naturalness in dialog, recommendation, and search systems. We create AltEntities (Alternative Entities), a new public dataset of entity pairs and utterances, and develop models for the disambiguation problem. Consisting of 42K indirect referring expressions across three domains, it enables for the first time the study of how large language models can be adapted to this task. We find they achieve 82%-87% accuracy in realistic settings, which while reasonable also invites further advances.

In a text, entities mentioned earlier can be referred to in later discourse by a more general description. For example, Celine Dion and Justin Bieber can be referred to by Canadian singers or celebrities. In this work, we study this phenomenon in the context of summarization, where entities from a source text are generalized in the summary. We call such instances source-summary entity aggregations. We categorize these aggregations into two types and analyze them in the Cnn/Dailymail corpus, showing that they are reasonably frequent. We then examine how well three state-of-the-art summarization systems can generate such aggregations within summaries. We also develop techniques to encourage them to generate more aggregations. Our results show that there is significant room for improvement in producing semantically correct aggregations.

We revisit a pragmatic inference problem in dialog: Understanding indirect responses to questions. Humans can interpret ‘I’m starving.’ in response to ‘Hungry?’, even without direct cue words such as ‘yes’ and ‘no’. In dialog systems, allowing natural responses rather than closed vocabularies would be similarly beneficial. However, today’s systems are only as sensitive to these pragmatic moves as their language model allows. We create and release the first large-scale English language corpus ‘Circa’ with 34,268 (polar question, indirect answer) pairs to enable progress on this task. The data was collected via elaborate crowdsourcing, and contains utterances with yes/no meaning, as well as uncertain, middle-ground, and conditional responses. We also present BERT-based neural models to predict such categories for a question-answer pair. We find that while transfer learning from entailment works reasonably, performance is not yet sufficient for robust dialog. Our models reach 82-88% accuracy for a 4-class distinction, and 74-85% for 6 classes.

Human-written texts contain frequent generalizations and semantic aggregation of content. In a document, they may refer to a pair of named entities such as ‘London’ and ‘Paris’ with different expressions: “the major cities”, “the capital cities” and “two European cities”. Yet generation, especially, abstractive summarization systems have so far focused heavily on paraphrasing and simplifying the source content, to the exclusion of such semantic abstraction capabilities. In this paper, we present a new dataset and task aimed at the semantic aggregation of entities. TESA contains a dataset of 5.3K crowd-sourced entity aggregations of Person, Organization, and Location named entities. The aggregations are document-appropriate, meaning that they are produced by annotators to match the situational context of a given news article from the New York Times. We then build baseline models for generating aggregations given a tuple of entities and document context. We finetune on TESA an encoder-decoder language model and compare it with simpler classification methods based on linguistically informed features. Our quantitative and qualitative evaluations show reasonable performance in making a choice from a given list of expressions, but free-form expressions are understandably harder to generate and evaluate.

Sentence position is a strong feature for news summarization, since the lead often (but not always) summarizes the key points of the article. In this paper, we show that recent neural systems excessively exploit this trend, which although powerful for many inputs, is also detrimental when summarizing documents where important content should be extracted from later parts of the article. We propose two techniques to make systems sensitive to the importance of content in different parts of the article. The first technique employs ‘unbiased’ data; i.e., randomly shuffled sentences of the source document, to pretrain the model. The second technique uses an auxiliary ROUGE-based loss that encourages the model to distribute importance scores throughout a document by mimicking sentence-level ROUGE scores on the training data. We show that these techniques significantly improve the performance of a competitive reinforcement learning based extractive system, with the auxiliary loss being more powerful than pretraining.

When a reader is first introduced to an entity, its referring expression must describe the entity. For entities that are widely known, a single word or phrase often suffices. This paper presents the first study of how expressions that refer to the same entity develop over time. We track thousands of person and organization entities over 20 years of New York Times (NYT). As entities move from hearer-new (first introduction to the NYT audience) to hearer-old (common knowledge) status, we show empirically that the referring expressions along this trajectory depend on the type of the entity, and exhibit linguistic properties related to becoming common knowledge (e.g., shorter length, less use of appositives, more definiteness). These properties can also be used to build a model to predict how long it will take for an entity to reach hearer-old status. Our results reach 10-30% absolute improvement over a majority-class baseline.

An essential aspect to understanding narratives is to grasp the interaction between characters in a story and the actions they take. We examine whether computational models can capture this interaction, when both character attributes and actions are expressed as complex natural language descriptions. We propose role-playing games as a testbed for this problem, and introduce a large corpus of game transcripts collected from online discussion forums. Using neural language models which combine character and action descriptions from these stories, we show that we can learn the latent ties. Action sequences are better predicted when the character performing the action is also taken into account, and vice versa for character attributes.

The LSDSem’17 shared task is the Story Cloze Test, a new evaluation for story understanding and script learning. This test provides a system with a four-sentence story and two possible endings, and the system must choose the correct ending to the story. Successful narrative understanding (getting closer to human performance of 100%) requires systems to link various levels of semantics to commonsense knowledge. A total of eight systems participated in the shared task, with a variety of approaches including.

Online discussion forums and community question-answering websites provide one of the primary avenues for online users to share information. In this paper, we propose text mining techniques which aid users navigate troubleshooting-oriented data such as questions asked on forums and their suggested solutions. We introduce Bayesian generative models of the troubleshooting data and apply them to two interrelated tasks: (a) predicting the complexity of the solutions (e.g., plugging a keyboard in the computer is easier compared to installing a special driver) and (b) presenting them in a ranked order from least to most complex. Experimental results show that our models are on par with human performance on these tasks, while outperforming baselines based on solution length or readability.

Great writing is rare and highly admired. Readers seek out articles that are beautifully written, informative and entertaining. Yet information-access technologies lack capabilities for predicting article quality at this level. In this paper we present first experiments on article quality prediction in the science journalism domain. We introduce a corpus of great pieces of science journalism, along with typical articles from the genre. We implement features to capture aspects of great writing, including surprising, visual and emotional content, as well as general features related to discourse organization and sentence structure. We show that the distinction between great and typical articles can be detected fairly accurately, and that the entire spectrum of our features contribute to the distinction.

We present a corpus of sentences from news articles that are annotated as general or specific. We employed annotators on Amazon Mechanical Turk to mark sentences from three kinds of news articles―reports on events, finance news and science journalism. We introduce the resulting corpus, with focus on annotator agreement, proportion of general/specific sentences in the articles and results for automatic classification of the two sentence types.