While sentiment and emotion analysis have been studied extensively, the relationship between sarcasm and emotion has largely remained unexplored. A sarcastic expression may have a variety of underlying emotions. For example, “I love being ignored” belies sadness, while “my mobile is fabulous with a battery backup of only 15 minutes!” expresses frustration. Detecting the emotion behind a sarcastic expression is non-trivial yet an important task. We undertake the task of detecting the emotion in a sarcastic statement, which to the best of our knowledge, is hitherto unexplored. We start with the recently released multimodal sarcasm detection dataset (MUStARD) pre-annotated with 9 emotions. We identify and correct 343 incorrect emotion labels (out of 690). We double the size of the dataset, label it with emotions along with valence and arousal which are important indicators of emotional intensity. Finally, we label each sarcastic utterance with one of the four sarcasm types-Propositional, Embedded, Likeprefixed and Illocutionary, with the goal of advancing sarcasm detection research. Exhaustive experimentation with multimodal (text, audio, and video) fusion models establishes a benchmark for exact emotion recognition in sarcasm and outperforms the state-of-art sarcasm detection. We release the dataset enriched with various annotations and the code for research purposes: https://github.com/apoorva-nunna/MUStARD_Plus_Plus
Semantic Parsing for Technical Support Questions
Abhirut Gupta | Anupama Ray | Gargi Dasgupta | Gautam Singh | Pooja Aggarwal | Prateeti Mohapatra
Proceedings of the 27th International Conference on Computational Linguistics
Technical support problems are very complex. In contrast to regular web queries (that contain few keywords) or factoid questions (which are a few sentences), these problems usually include attributes like a detailed description of what is failing (symptom), steps taken in an effort to remediate the failure (activity), and sometimes a specific request or ask (intent). Automating support is the task of automatically providing answers to these problems given a corpus of solution documents. Traditional approaches to this task rely on information retrieval and are keyword based; looking for keyword overlap between the question and solution documents and ignoring these attributes. We present an approach for semantic parsing of technical questions that uses grammatical structure to extract these attributes as a baseline, and a CRF based model that can improve performance considerably in the presence of annotated data for training. We also demonstrate that combined with reasoning, these attributes help outperform retrieval baselines.